The Perch

The Perch

The place to hang and learn about all things CX and AI.

The place to hang and learn about all things CX and AI.

CX

Great CX isn't built on deflection rates
Steve Hind

CX

Great CX isn't built on deflection rates
Steve Hind
Recent posts
CSAT is dead. Long live CSAT.
Steve Hind

CX

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind
Why customers reject AI (and how to fix it)
Steve Hind

AI Learnings

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind
Why we’ve raised another $11m
Steve Hind

Company News

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind
In support, copilots are not the answer
Steve Hind

AI Learnings

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

CX

Great CX isn't built on deflection rates
Steve Hind
CSAT is dead. Long live CSAT.

CX

CSAT is dead. Long live CSAT.
Steve Hind
Why customers reject AI (and how to fix it)

AI Learnings

Why customers reject AI (and how to fix it)
Steve Hind
Why we’ve raised another $11m, Lorikeet team

Company News

Why we’ve raised another $11m
Steve Hind
In support, copilots are not the answer

AI Learnings

In support, copilots are not the answer
Steve Hind
Lorikeet secures $5m in funding, lorikeet team

Company News

Lorikeet secures $5m in funding
Jamie Hall
Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI

AI Learnings

Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall
Blu background with lorikeet flypaths

Ready to deploy human-quality CX?

Businesses with the highest CX standards choose Lorikeet's AI agents to

solve the most complicated support cases in the most complex industries.

Blu background with lorikeet flypaths

Ready to deploy human-quality CX?

Businesses with the highest CX standards choose Lorikeet's AI agents to

solve the most complicated support cases in the most complex industries.