Lorikeet exists to give every company the ability to scale exceptional customer experience. We believe every company will offer its customers highly responsive, highly personalized, and highly effective support as table stakes.
Making this possible requires focusing on building an AI system that’s capable of providing high quality, human assistance. The industry standard approach of having the AI search help center materials on behalf of customers just won’t cut it, and so Lorikeet has been focused since day one on building an AI capable and trustworthy enough to manage complex conversations and take high-stakes actions.
But inbound / reactive support is just the beginning. Lorikeet is enabling its customers to provide proactive, personalized engagement to their users, blurring the boundaries between support, lifecycle marketing, and traditional software experiences. With our customers we’re defining the new standard for customer experience.
We come from a wide range of global technology leaders and fast-paced startups
Lorikeet’s founders bring experience from the AI research frontier and from building power tools for operations teams. Steve led product teams at Stripe and Watershed, building tooling to enable complex processes like carbon accounting and financial reporting at scale.
Jamie was a research tech lead at Google Brain, leading research on factual grounding in large language. He was the third named author on Google’s breakthrough 2022 LaMDA paper, and the fourth named author on the 2020 predecessor Meena paper.
Both love a good user experience, and love working to bring the research frontier of AI into the application layer.
Beyond the founders, Lorikeet is fortunate to be propelled by a stellar team, that spans Sydney, Australia and the US. The team boast world-class experience at Silicon Valley and Australian tech powerhouses like Stripe, Google, Salesforce, Dropbox, Atlassian, Canva, and Dovetail. Lorikeet knows first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.
Longen Lan
Business Operations