Our incentives are aligned.
We're priced fairly too.
Our incentives
are aligned.
We only charge for successfully resolved tickets. There are no platform, per-seat, or setup fees. If you’re unhappy with how Lorikeet handled a ticket, just mark it as bad and you won’t be charged for it.
We only charge for successfully resolved tickets. There are no platform, per-seat, or setup fees. If you’re unhappy with how Lorikeet handled a ticket, just mark it as bad and you won’t be charged for it.
Start
One AI agent to cover chat and email for businesses with lower ticket volume.
$500
/mo
What's included
Email and chat support channels
Manage a single brand
Up to 750 resolutions per month
Up to 5 editor seats
500 credits, resets monthly
0.67 credits per FAQ resolution
1.25 credits per complex workflow
Start
One AI agent to cover chat and email for businesses with lower ticket volume.
$500
/mo
What's included
Email and chat support channels
Manage a single brand
Up to 750 resolutions per month
Up to 5 editor seats
500 credits, resets monthly
0.67 credits per FAQ resolution
1.25 credits per complex workflow
Start
One AI agent to cover chat and email for businesses with lower ticket volume.
$500
/mo
What's included
Email and chat support channels
Manage a single brand
Up to 750 resolutions per month
Up to 5 editor seats
500 credits, resets monthly
0.67 credits per FAQ resolution
1.25 credits per complex workflow
Scale
AI agents to cover chat and email with higher volume or multiple brands.
$2,000
/mo paid annually
What's included
Email and chat support channels
Manage up to 2 brands
Up to 4k resolutions per month
Up to 10 editor seats
2k credits, rolls over monthly
0.50 credits per FAQ resolution
1.00 credits per complex workflow
Scale
AI agents to cover chat and email with higher volume or multiple brands.
$2,000
/mo paid annually
What's included
Email and chat support channels
Manage up to 2 brands
Up to 4k resolutions per month
Up to 10 editor seats
2k credits, rolls over monthly
0.50 credits per FAQ resolution
1.00 credits per complex workflow
Scale
AI agents to cover chat and email with higher volume or multiple brands.
$2,000
/mo paid annually
What's included
Email and chat support channels
Manage up to 2 brands
Up to 4k resolutions per month
Up to 10 editor seats
2k credits, rolls over monthly
0.50 credits per FAQ resolution
1.00 credits per complex workflow
Enterprise
AI agents for chat, email, and voice with tailored pricing for higher ticket volume.
Custom
What's included
Email, chat, and voice channels
Manage unlimited brands
4k+ resolutions per month
Unlimited editor seats
Custom credits based on volume
Volume discounts on credits
Enterprise
AI agents for chat, email, and voice with tailored pricing for higher ticket volume.
Custom
What's included
Email, chat, and voice channels
Manage unlimited brands
4k+ resolutions per month
Unlimited editor seats
Custom credits based on volume
Volume discounts on credits
Enterprise
AI agents for chat, email, and voice with tailored pricing for higher ticket volume.
Custom
What's included
Email, chat, and voice channels
Manage unlimited brands
4k+ resolutions per month
Unlimited editor seats
Custom credits based on volume
Volume discounts on credits
Chosen and trusted by astute CX leaders at...
Compare plans
Here's all the differences between our plans – soup to nuts.
Start
Scale
Enterprise
Support integration platforms
Zendesk, Intercom, HubSpot, Front, Salesforce Service Cloud, Slack, HelpScout, Sunshine Conversations
Same as Start
Same as Scale, plus:
- Lorikeet SDK
- Your custom systemHelp center / FAQ integrations
Included
Included
Included
Data / actions integrations
Your APIs, Stripe, Shopify, Twilio, Sendgrid, third-party APIs
Same as Start
Same as Scale, plus custom integrations
Tickets resolved / month
Up to 750
Up to 4,000
4,000+
Credits / month
500, reset monthly
2,000, rolls over monthly
Custom
Credits per FAQ (basic) resolution
0.67 credits
0.50 credits
Volume discounts
Credits per workflow resolution
1.25 credits
1.00 credits
Volume discounts
Credit overages
$100 per block of 100 credits
$100 per block of 100 credits
Volume discounts
Conversational testing
Unlimited
Unlimited
Unlimited
Bulk testing and evaluations
Unlimited
Unlimited
Unlimited
Account team
Kickoff call, private Slack channel, AI chat support
Dedicated CSM, integration support, private Slack channel, AI chat support
Dedicated account team (CSM, engineering, QA), private Slack channel, AI chat support
Agreement and data privacy
Online click through, pay by card
Standard agreement, pay by invoice
Custom, including data processing agreement, custom data retention, HIPAA, BAA, etc.
