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Help us put an end to bad CX

From Sydney to New York, we come from global technology leaders and hyper-growth startups including at Stripe, Google, Atlassian, Canva, Intercom, and Loom.

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A bit about us

We're a globally distributed team with Australian roots. Our founders bring experience from the AI research frontier and from building power tools for operations teams. Both love a good user experience, and love working to bring the research frontier of AI into the application layer.

Steve Hind

CEO & Co-founder

Steve led product teams at Stripe and Watershed, building tooling to enable complex processes like carbon accounting and financial reporting at scale.

Listen to Steve talk about the principles guiding Lorikeet's success

Jamie Hall

CTO & Co-founder

Jamie was a research tech lead at Google Brain, leading research on factual grounding in large language. He was the third named author on Google’s breakthrough 2022 LaMDA paper, and the fourth named author on the 2020 predecessor Meena paper.

Read Jamie's technical deep dive into Lorikeet AI

This is how we like to work

"Our operating principles are always in conversation with themselves and with the team. Sometimes they describe the way the team works. Sometimes it’s the way the team works at its best. Other times they nudge toward the way the team wants to work, but doesn’t always manage to."

Steve Hind

We (really, really) start from the user

Lots of companies have a principle that the user comes first. We really mean it. We are playing a long-term game based on the idea that understanding our users deeply and treating them well is the best path to win.

We are truly excellent to each other

Being excellent to each other is unusually important to Lorikeet. We will not tolerate “brilliant jerks” (or just jerks). If you want to work with us, be prepared to treat your colleagues excellently; they'll do the same.

We set an ambitious pace, and make it sustainable with ruthless focus

This is most commonly a game of inches: small day by day decisions that compound into company-changing effects on velocity. We interrogate what matters most (starting from our users) and focus on that.

We prioritise agency, empowerment, conviction, and accountability

We act with agency, are empowered to own things, make high conviction decisions, and take accountability for the outcomes. Change the things you want to change. You don’t need permission.

We put a premium on clear, efficient and thoughtful communication

We are building Lorikeet globally to support our global customer-base and take advantage of diverse talent and experience. Being exceptional at operating as a multi-geo, multi-timezone team is a critical to us.

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Hear what it's like.
Straight from our team.

"Working at Lorikeet has transformed my career. The support and culture here are unparalleled!"

"I don't buy the AI hype. But I joined Lorikeet because of how the team sees AI. As Steve puts it, “What matters in our space is how to solve specific problems. Agents are the how, not the why.” We focus on solving problems, and by starting with the most challenging (and customer-facing) use cases, I believe we've built something special, and this focus was a key factor."

"It’s the trifecta of driving direct impact, with the best team, at scale: We run towards our customers’ biggest and gnarliest support problems, with a group of smart and motivated people, through the magical power of exceptional software."

Sound good? Join us.

We’re growing and are always interested in speaking to exceptional candidates.