Help us put an end to bad CX
We come from global technology leaders and hyper-growth startups, including Stripe, Google, Dropbox, Canva, Intercom, and Loom – from Sydney to New York.
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A bit about us
Our founders bring experience from the AI research frontier and from building power tools for operations teams. Both love a good user experience, and love working to bring the research frontier of AI into the application layer.
Before founding Lorikeet, Steve led product teams at Stripe and Watershed in San Francisco, building tooling to enable complex processes like carbon accounting and financial reporting at scale.
Listen to Steve talk about the principles guiding Lorikeet's success.
Listen to Steve talk about the principles guiding Lorikeet's success.
Jamie was a research tech lead at Google Brain, leading research on factual grounding in large language. He was the third named author on Google's breakthrough 2022 LaMDA paper.
Read Jamie's technical deep dive into Lorikeet AI.
Read Jamie's technical deep dive into Lorikeet AI.
This is how we like to work
Our operating principles are fluid. They sometimes reflect how we work, how we work at our best, or how we aspire to work but don't always achieve.
We set an ambitious pace, and make it sustainable with ruthless focus.
This is most commonly a game of inches: small day-by-day decisions that compound into company-changing effects on velocity. We interrogate what matters most (starting with users) and focus on that.
We prioritise agency, empowerment, conviction, and accountability.
We act with agency, are empowered to own things, make high-conviction decisions, and take accountability for the outcomes. Change the things you want to change. You don’t need permission.
We (really, really) start
from the user.
from the user.
Lots of companies have a principle that the user comes first. We really mean it. We are playing a long-term game based on the idea that understanding our users and treating them well is the best path to win.
We are truly excellent to each other.
Being excellent to each other is unusually important to Lorikeet. We will not tolerate “brilliant jerks” (or just jerks). If you want to work with us, be prepared to treat your colleagues excellently; they'll do the same.
We put a premium on clear, efficient and thoughtful communication.
We are building Lorikeet globally to support our widespread subscribers and take advantage of diverse talent and experience. Being exceptional at operating as a multi-geo, multi-timezone team is a core success factor for us.
Hear what it's like.
Straight from (some of) our team.
We're a globally distributed team with Australian roots.
Vanessa Ung
Founding Engineer
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"I love that our core focus is improving CX: it's not to maximise our use of AI, it's to make support better for everyone. I get to work alongside so many clever and kind people who I'm comfortable challenging (and being challenged by), which makes this place really special."
Mikun Adewole
Forward Deployed Engineer
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"Working here has been the best way to get hands-on with AI while making a real impact on customers. Being at the cutting edge of new technologies, surrounded by a talented and diverse team, has shown me the incredible—and often underrated—strength of Australian tech."
Xharmagne Carandang
Founding Engineer
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"I don't buy the AI hype. But I joined Lorikeet because of how the team sees AI. As Steve puts it, “What matters in our space is how to solve specific problems. Agents are the how, not the why.” We focus on solving problems, and by starting with the most challenging (and customer-facing) use cases. We've built something special, and this focus was a key factor."
Esetelle Berton
AI Implementation Strategist
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"Some of the best career advice I’ve received is to keep chasing 'the new thing'. I’m learning an insane amount every day and loving it. I’m also genuinely energised by my work—and I think a big part of that is because Lorikeet’s operating principles, like ‘We (really really) start from the user’ and ‘We are truly excellent to each other’, align closely with my own values."
Remy Wheat
Head of Operations
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"This team makes the seemingly impossible, possible. That’s what happens when you combine talent, trust, and a clear sense of direction. We’re building something global, and we’re doing it the right way."
Dilshi Gunasekara
Business Operations
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"We’re all driven by the same mission: building something truly valuable for our users. It’s the rare kind of place where you grow quickly and love what you’re creating. We are customer obsessed, and it shows!"
Longen Lan
Business Operations
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"It’s the trifecta of driving direct impact, with the best team, at scale: We run towards our customers’ gnarliest support problems, with a group of smart, motivated people, through the power of exceptional software."
Matt Hodges
Founding Marketer
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"I continue to be super impressed by the team, the product they're building, and the impact it's having on our customers. And after being remote for 5+ years, I'm really enjoying being back in an office again."
Sound good? Join us.
We're growing globally, backed by Blackbird, Square Peg Capital, and angel investors, including Claire Hughes Johnson (longtime Stripe COO).