We were especially impressed by the way Lorikeet integrates with the tools we already use, saving us valuable time and effort. It’s been a total game-changer for our customer experience — we’ve set ourselves up to scale support without scaling headcount.
Millie Yang
Co-Founder and CEO
The challenge
Breeze helps businesses and consumers convert fiat to stablecoin, and stablecoin to fiat. With best-in-class compliance, accounting, analytics, and insights, Breeze brings the best of web2 into the world of web3.
As a scaling business, we were at a pivotal point in figuring out how to handle customer support while still focusing on growing our company. With a small team, it was impossible to manage everything manually, and we knew we needed a system that was secure and could scale as we grew.
The solution
Lorikeet helped us build a highly automated customer support operation from the get go. With their workflow builder, we were able to set up a system that worked seamlessly with our existing tools, making it easy to handle more customer queries without adding extra staff or feeling overwhelmed.
The result
In 30 days Lorikeet’s agent has been able to independently resolve 40% of our complex support volume (including >90% independent resolution of the tickets it chooses to solve), including questions about KYC reviews, transaction statuses and decline. Thanks to Lorikeet, we’ve been able to provide fast, reliable support even as our customer base grows. We’re still a small team, but Lorikeet has given us the confidence and the foundation we need to scale efficiently.
See Lorikeet in action
Companies choose Lorikeet because our AI agent can do more than any other available. We'd love to show you what we can do for you.
