AI Industry News

Cut through the noise and track AI news that matters.

Jul 21, 2025

At Xbox, the future of support isn’t a department—it’s an invisible feature

What we're driving for is that support becomes an integral part of the product. You don't go from playing, put your controller down, and then pick your phone up to get help. It's all incorporated so you never have to leave the experience.

CX/CS

Jul 13, 2025

Declared data is replacing behavioral signals as the foundation for modern personalization

CX/CS

Jul 13, 2025

Declared data is replacing behavioral signals as the foundation for modern personalization

CX/CS

Jul 13, 2025

Declared data is replacing behavioral signals as the foundation for modern personalization

Jul 9, 2025

BNY Mellon deploys ‘digital workers’ complete with logins and managers

Jul 9, 2025

BNY Mellon deploys ‘digital workers’ complete with logins and managers

Jul 9, 2025

BNY Mellon deploys ‘digital workers’ complete with logins and managers

Jul 8, 2025

Productive or purposeful? How one healthcare leader is using AI to boost both culture and CS outcomes

Jul 8, 2025

Productive or purposeful? How one healthcare leader is using AI to boost both culture and CS outcomes

Jul 8, 2025

Productive or purposeful? How one healthcare leader is using AI to boost both culture and CS outcomes

CX/CS

Jun 29, 2025

Third party logistics isn't just a cost center, it's your customer service department

CX/CS

Jun 29, 2025

Third party logistics isn't just a cost center, it's your customer service department

CX/CS

Jun 29, 2025

Third party logistics isn't just a cost center, it's your customer service department

Latest Post

Jun 10, 2025

Meta's $15B Scale AI play snags huge equity stake and CEO for AGI lab

Jun 10, 2025

Meta's $15B Scale AI play snags huge equity stake and CEO for AGI lab

Jun 10, 2025

Meta's $15B Scale AI play snags huge equity stake and CEO for AGI lab

May 9, 2025

Consumer caution and tariffs are challenging fintechs like PayPal, Block, Affirm

May 9, 2025

Consumer caution and tariffs are challenging fintechs like PayPal, Block, Affirm

May 9, 2025

Consumer caution and tariffs are challenging fintechs like PayPal, Block, Affirm

May 6, 2025

Bunq plans strategic U.S. entry with investment products first, full banking next

May 6, 2025

Bunq plans strategic U.S. entry with investment products first, full banking next

May 6, 2025

Bunq plans strategic U.S. entry with investment products first, full banking next

Apr 30, 2025

Political shifts and legal battles cloud the path for open banking in the U.S.

Apr 30, 2025

Political shifts and legal battles cloud the path for open banking in the U.S.

Apr 30, 2025

Political shifts and legal battles cloud the path for open banking in the U.S.

Apr 29, 2025

Bank of America earnings reveal resilient consumer spending amid tariff concerns

Apr 29, 2025

Bank of America earnings reveal resilient consumer spending amid tariff concerns

Apr 29, 2025

Bank of America earnings reveal resilient consumer spending amid tariff concerns

Apr 29, 2025

T-Mobile eyes credit card launch, aiming to win customers with autopay discounts

Apr 29, 2025

T-Mobile eyes credit card launch, aiming to win customers with autopay discounts

Apr 29, 2025

T-Mobile eyes credit card launch, aiming to win customers with autopay discounts

CX/CS

Jul 21, 2025

At Xbox, the future of support isn’t a department—it’s an invisible feature

Jul 21, 2025

At Xbox, the future of support isn’t a department—it’s an invisible feature

Jul 21, 2025

At Xbox, the future of support isn’t a department—it’s an invisible feature

Jul 13, 2025

Declared data is replacing behavioral signals as the foundation for modern personalization

Jul 13, 2025

Declared data is replacing behavioral signals as the foundation for modern personalization

Jul 13, 2025

Declared data is replacing behavioral signals as the foundation for modern personalization

Jul 1, 2025

How rural market CX leaders are putting loyalty and trust before tech when creating AI solutions

Jul 1, 2025

How rural market CX leaders are putting loyalty and trust before tech when creating AI solutions

Jul 1, 2025

How rural market CX leaders are putting loyalty and trust before tech when creating AI solutions

Jun 29, 2025

Third party logistics isn't just a cost center, it's your customer service department

Jun 29, 2025

Third party logistics isn't just a cost center, it's your customer service department

Jun 29, 2025

Third party logistics isn't just a cost center, it's your customer service department

Jun 29, 2025

To tell or not to tell: Why AI transparency is winning over customers

Jun 29, 2025

To tell or not to tell: Why AI transparency is winning over customers

Jun 29, 2025

To tell or not to tell: Why AI transparency is winning over customers

Jun 25, 2025

CX teams face rising 'cognitive load' as AI filters out easy tasks, warns Zoom's Head of CX

Jun 25, 2025

CX teams face rising 'cognitive load' as AI filters out easy tasks, warns Zoom's Head of CX

Jun 25, 2025

CX teams face rising 'cognitive load' as AI filters out easy tasks, warns Zoom's Head of CX

AI

Jul 9, 2025

BNY Mellon deploys ‘digital workers’ complete with logins and managers

Jul 9, 2025

BNY Mellon deploys ‘digital workers’ complete with logins and managers

Jul 9, 2025

BNY Mellon deploys ‘digital workers’ complete with logins and managers

Jul 8, 2025

How companies 'born in the cloud' are giving way to the next gen of innovators 'born in AI'

Jul 8, 2025

How companies 'born in the cloud' are giving way to the next gen of innovators 'born in AI'

Jul 8, 2025

How companies 'born in the cloud' are giving way to the next gen of innovators 'born in AI'

Jul 8, 2025

Productive or purposeful? How one healthcare leader is using AI to boost both culture and CS outcomes

Jul 8, 2025

Productive or purposeful? How one healthcare leader is using AI to boost both culture and CS outcomes

Jul 8, 2025

Productive or purposeful? How one healthcare leader is using AI to boost both culture and CS outcomes

Jun 27, 2025

AI’s biggest test isn’t speed, it’s a ‘Black Friday’ crash no one is ready for

Jun 27, 2025

AI’s biggest test isn’t speed, it’s a ‘Black Friday’ crash no one is ready for

Jun 27, 2025

AI’s biggest test isn’t speed, it’s a ‘Black Friday’ crash no one is ready for

Jun 25, 2025

When it comes to off-the-shelf AI, reliability distinguishes real value from empty promises

Jun 25, 2025

When it comes to off-the-shelf AI, reliability distinguishes real value from empty promises

Jun 25, 2025

When it comes to off-the-shelf AI, reliability distinguishes real value from empty promises

Jun 23, 2025

Why existing ecosystems and integrations are likely to push Gemini to the top in the LLM wars

Jun 23, 2025

Why existing ecosystems and integrations are likely to push Gemini to the top in the LLM wars

Jun 23, 2025

Why existing ecosystems and integrations are likely to push Gemini to the top in the LLM wars

Enterprise

Apr 29, 2025

Johnson & Johnson CIO announces shift in AI strategy to sole focus on high-impact projects

Apr 29, 2025

Johnson & Johnson CIO announces shift in AI strategy to sole focus on high-impact projects

Apr 29, 2025

Johnson & Johnson CIO announces shift in AI strategy to sole focus on high-impact projects

Apr 29, 2025

Microsoft revamps CX strategy with AI-driven agents and new Teams integration

Apr 29, 2025

Microsoft revamps CX strategy with AI-driven agents and new Teams integration

Apr 29, 2025

Microsoft revamps CX strategy with AI-driven agents and new Teams integration

Apr 18, 2025

Experts say AI ROI is hard to quantify, and earning buy-in requires data-backed persuasion

Apr 18, 2025

Experts say AI ROI is hard to quantify, and earning buy-in requires data-backed persuasion

Apr 18, 2025

Experts say AI ROI is hard to quantify, and earning buy-in requires data-backed persuasion

Apr 10, 2025

AWS adds AI enhancements to Amazon Connect contact center platform

Apr 10, 2025

AWS adds AI enhancements to Amazon Connect contact center platform

Apr 10, 2025

AWS adds AI enhancements to Amazon Connect contact center platform

Apr 10, 2025

BlackRock, Microsoft, and Partners Unveil $100B AI Infrastructure Fund

Apr 10, 2025

BlackRock, Microsoft, and Partners Unveil $100B AI Infrastructure Fund

Apr 10, 2025

BlackRock, Microsoft, and Partners Unveil $100B AI Infrastructure Fund

Apr 10, 2025

Datricks partners with SAP and raises Series A to enhance fraud detection capabilities

Apr 10, 2025

Datricks partners with SAP and raises Series A to enhance fraud detection capabilities

Apr 10, 2025

Datricks partners with SAP and raises Series A to enhance fraud detection capabilities

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