Case studies

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Quickly identifying opportunities to improve operationally with Topics

Topic Analysis
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Eucalyptus

Meeting NFT demand surge with human-level conversation quality

Volume Spikes
CSAT
Complex Queries
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Magic Eden

How Amber uses Lorikeet to get the right tickets to the right agents

Complex Queries
Efficiency
CSAT
Customizable
Triaging
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Amber

How Breeze used Lorikeet to build for support scale from the start

Complex Queries
Efficiency
General
Scalable
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Breeze

How Eucalyptus boosted their CSAT by 10ppts using Lorikeet triage

Triaging
Efficiency
CSAT
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Eucalyptus

How Eucalyptus uses Lorikeet to turn chaos into calm during their biggest moments

Volume Spikes
Response Times
CSAT
Triaging
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Eucalyptus

How Eucalyptus use Lorikeet to deliver healthcare support that puts patients first

General
Customizable
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Eucalyptus
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