The AI support agent
your AI support agent escalates to

Finally, an AI agent that follows the workflows the rest of your team uses to resolve complex issues — from custom handling of delayed orders to replacing compromised credit cards.

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Australian Startup Crypto Tax Calculation

Jesse

My debit card hasn't arrived yet. Can you help?

11:51 AM, 5/1/24

Check address: use getUserAddress API

Lorikeet

Hey Jesse - sorry to hear that! We shipped the card on August third to Apartment C, 942 Hayes St, San Francisco. Was that the right address?

11:51 AM, 5/1/24

Jesse

Oh no! I'm 940 Hayes.

11:51 AM, 5/1/24

Address is wrong: update in system with updateAddress API

Lorikeet

Ah that explains it. Sorry for the confusion! I'll update your address in our system to Apartment C, 940 Hayes St, San Francisco and ship you out a new card. Does that work?

11:51 AM, 5/1/24

Jesse

The address is right, but how long will it take? I need the card!

11:51 AM, 5/1/24

If customer is premium: offer expedited shipping if necessary

Lorikeet

Since you're a premium member, we can expedite your shipping with Fedex, it should arrive in 2-3 days. Should I go ahead and do that?

11:51 AM, 5/1/24

Jesse

Yes! Thanks so much for sorting this out!!

11:51 AM, 5/1/24

Our customers use Lorikeet’s agent to do things no other AI agent can do

Meeting NFT demand surge with human-level conversation quality

How Amber uses Lorikeet to get the right tickets to the right agents

How Breeze used Lorikeet to build for support scale from the start

Lorikeet’s agent works just like your best human agent - and unlike any other AI agent

Step 01

Train on your content

Give it access to your support system in minutes.
Point it at your help center or reference material URLs.
Load in the same runbooks or SOPs your human agents use, and give it access to their tools.

Step 02

Engage and resolve

When tickets come in, Lorikeet’s agent decides whether it has the context required to answer - either from an SOP or your help center. If it does, it engages with the customer, and if it doesn’t it leaves the ticket for the human team. No more off topic, over-confident AI answers!
Lorikeet’s agent follows your SOPs the same way your human team does, fully resolving the customer’s question, even when it involves gathering data, making decisions, or even contacting other internal teams. This ability to follow complex, multi-step processes with high reliability and human conversation is what sets Lorikeet’s agent apart.

Step 03

Review and improve

Lorikeet’s agent can resolve your simple and complex tickets, driving better response times, higher CSAT, and smoother scaling.
When something isn’t quite right, the Lorikeet platform helps you identify the cause and improve the training to improve results.

Find out how Lorikeet's AI can help you do the impossible for your customers

Companies are moving to Lorikeet from the current AI leaders. Find out why.

Book a demo

Our customers use Lorikeet’s agent to do things no other AI agent can do

Meeting NFT demand surge with human-level conversation quality

How Amber uses Lorikeet to get the right tickets to the right agents

How Breeze used Lorikeet to build for support scale from the start

Lorikeet’s agent works just like your best human agent - and unlike any other AI agent

Train on your content

Engage and resolve

Review and improve

Find out how Lorikeet's AI can help you do the impossible for your customers

One more thing