AI customer support so powerful it feels human
Finally, an AI agent that follows the workflows the rest of your team uses to resolve complex issues — from custom handling of delayed orders to replacing compromised credit cards.
Trusted by customer obsessed companies
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Lorikeet’s AI agent has the power to deliver customer experiences that are deeply human
The problem
Companies that want to scale great customer experience face two unsatisfactory paths
They continue to increase headcount only to be dragged down by costs and people management, or deploy basic AI chatbots that can only help with simple questions.
The solution
The unique architecture behind Lorikeet’s AI agent enables a new path
An AI agent capable of doing anything your human agents can, which means you can truly scale great support.
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Check address: use getUserAddress API
Address is wrong: update in system with updateAddress API
If customer is premium: offer expedited shipping if necessary
Our customers use Lorikeet’s agent to do things no other AI agent can do
How Eucalyptus boosted their CSAT by 10ppts using Lorikeet triage
Triaging
Efficiency
CSAT
How Eucalyptus uses Lorikeet to turn chaos into calm during their biggest moments
Volume Spikes
Response Times
CSAT
Triaging
How Eucalyptus use Lorikeet to deliver healthcare support that puts patients first
General
Customizable
Lorikeet’s agent works just like your best human agent - and unlike any other AI agent
Step 01
Train on your content
- Give it access to your support system in minutes.
- Point it at your help center or reference material URLs.
- Load in the same runbooks or SOPs your human agents use, and give it access to their tools.
Step 02
Engage and resolve
- When tickets come in, Lorikeet’s agent decides whether it has the context required to answer - either from an SOP or your help center. If it does, it engages with the customer, and if it doesn’t it leaves the ticket for the human team. No more off topic, over-confident AI answers!
- Lorikeet’s agent follows your SOPs the same way your human team does, fully resolving the customer’s question, even when it involves gathering data, making decisions, or even contacting other internal teams. This ability to follow complex, multi-step processes which high reliability and human conversation is what sets Lorikeet’s agent apart.
Step 03
Review and improve
- Lorikeet’s agent can resolve your simple and complex tickets, driving better response times, higher CSAT, and smoother scaling.
- When something isn’t quite right, the Lorikeet platform helps you identify the cause and improve the training to improve results.
Find out how Lorikeet's AI can help you go beyond the basics
Companies are moving to Lorikeet from last-gen AI solutions. Find out why.
