AI customer support so powerful it feels human

Finally, an AI agent that follows the workflows the rest of your team uses to resolve complex issues — from custom handling of delayed orders to replacing compromised credit cards.

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Lorikeet’s AI agent has the power to deliver customer experiences that are deeply human

The problem

Companies that want to scale great customer experience face two unsatisfactory paths

They continue to increase headcount only to be dragged down by costs and people management, or deploy basic AI chatbots that can only help with simple questions.

The solution

The unique architecture behind Lorikeet’s AI agent enables a new path

An AI agent capable of doing anything your human agents can, which means you can truly scale great support.

Jesse
My debit card hasn't arrived yet. Can you help?
11:51 AM, 5/1/24
Check address: use getUserAddress API
Lorikeet
Hey Jesse - sorry to hear that! We shipped the card on August third to Apartment C, 942 Hayes St, San Francisco. Was that the right address?
11:51 AM, 5/1/24
Jesse
Oh no! I'm 940 Hayes.
11:51 AM, 5/1/24
Address is wrong: update in system with updateAddress API
Lorikeet
Ah that explains it. Sorry for the confusion! I'll update your address in our system to Apartment C, 940 Hayes St, San Francisco and ship you out a new card. Does that work?
11:51 AM, 5/1/24
Jesse
The address is right, but how long will it take? I need the card!
11:51 AM, 5/1/24
If customer is premium: offer expedited shipping if necessary
Lorikeet
Since you're a premium member, we can expedite your shipping with Fedex, it should arrive in 2-3 days. Should I go ahead and do that?
11:51 AM, 5/1/24
Jesse
Yes! Thanks so much for sorting this out!!
11:51 AM, 5/1/24

Our customers use Lorikeet’s agent to do things no other AI agent can do

How Amber uses Lorikeet to get the right tickets to the right agents (including their AI agent)

Complex Queries
Efficiency
CSAT
Customizable
Triaging
Amber

How Breeze used Lorikeet to build for support scale from the start

Complex Queries
Efficiency
General
Scalable
Breeze

How Eucalyptus boosted their CSAT by 10ppts using Lorikeet triage

Triaging
Efficiency
CSAT
Eucalyptus
See more

Lorikeet’s agent works just like your best human agent - and unlike any other AI agent

Step 01

Train on your content

  • Give it access to your support system in minutes.
  • Point it at your help center or reference material URLs.
  • Load in the same runbooks or SOPs your human agents use, and give it access to their tools.
Step 02

Engage and resolve

  • When tickets come in, Lorikeet’s agent decides whether it has the context required to answer - either from an SOP or your help center. If it does, it engages with the customer, and if it doesn’t it leaves the ticket for the human team. No more off topic, over-confident AI answers!
  • Lorikeet’s agent follows your SOPs the same way your human team does, fully resolving the customer’s question, even when it involves gathering data, making decisions, or even contacting other internal teams. This ability to follow complex, multi-step processes with high reliability and human conversation is what sets Lorikeet’s agent apart.
Step 03

Review and improve

  • Lorikeet’s agent can resolve your simple and complex tickets, driving better response times, higher CSAT, and smoother scaling.
  • When something isn’t quite right, the Lorikeet platform helps you identify the cause and improve the training to improve results.

Find out how Lorikeet's AI can help you go beyond the basics

Companies are moving to Lorikeet from last-gen AI solutions. Find out why.

One more thing

We know AI chatbots that read your help center and summarize answers back to your customers are dime-a-dozen. The underlying technology is a commodity.

In fact we believe this so strongly, we’ll handle 100,000 FAQ lookup tickets for free.

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