The AI support agent
your AI support agent escalates to
Finally, an AI agent that follows the workflows the rest of your team uses to resolve complex issues — from custom handling of delayed orders to replacing compromised credit cards.
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Check address: use getUserAddress API
Address is wrong: update in system with updateAddress API
If customer is premium: offer expedited shipping if necessary
Our customers use Lorikeet’s agent to do things no other AI agent can do
How Amber uses Lorikeet to get the right tickets to the right agents (including their AI agent)
Complex Queries
Efficiency
CSAT
Customizable
Triaging
How Breeze used Lorikeet to build for support scale from the start
Complex Queries
Efficiency
General
Scalable
How Eucalyptus boosted their CSAT by 10ppts using Lorikeet triage
Triaging
Efficiency
CSAT
Lorikeet’s agent works just like your best human agent - and unlike any other AI agent
Step 01
Train on your content
- Give it access to your support system in minutes.
- Point it at your help center or reference material URLs.
- Load in the same runbooks or SOPs your human agents use, and give it access to their tools.
Step 02
Engage and resolve
- When tickets come in, Lorikeet’s agent decides whether it has the context required to answer - either from an SOP or your help center. If it does, it engages with the customer, and if it doesn’t it leaves the ticket for the human team. No more off topic, over-confident AI answers!
- Lorikeet’s agent follows your SOPs the same way your human team does, fully resolving the customer’s question, even when it involves gathering data, making decisions, or even contacting other internal teams. This ability to follow complex, multi-step processes with high reliability and human conversation is what sets Lorikeet’s agent apart.
Step 03
Review and improve
- Lorikeet’s agent can resolve your simple and complex tickets, driving better response times, higher CSAT, and smoother scaling.
- When something isn’t quite right, the Lorikeet platform helps you identify the cause and improve the training to improve results.
Find out how Lorikeet's AI can help you do the impossible for your customers
Companies are moving to Lorikeet from the current AI leaders. Find out why.
