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Technical Support Engineer - APJ
Full-time
Cursor's mission is to automate coding. The first step in the journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. The organization is very flat, and the team is small and talent dense — people who are truth-seeking, passionate, and creative, who enjoy spirited debate, crazy ideas, and shipping code.
About The Role
Technical Support Engineers are the first line of defense for Cursor's users — debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
What You'll Do
Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions
Debug, reproduce, and troubleshoot software bugs and usability problems
Design and build internal tools and automations to scale support operations
Represent Anysphere in technical conversations with enterprise users and developers
Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap
Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates
You May Be a Fit If
Experience in technical support, software engineering, or a related technical role
Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI
Strong debugging skills and a passion for digging deep into technical problems
Clear, concise communication skills to explain complex concepts to technical and non-technical audiences
Self-starter with curiosity, creativity, and a bias for action
